Associate Principal Resident Engineer - Americas

At Dragos, the mission is personal. The systems we protect deliver the water you drink, power your home, and keep the hospitals your community depends on running. Those critical infrastructure systems that power our civilization around the world are under attack every day by adversaries. When those systems fail, people are immediately at risk. We are the global leader in xOT cybersecurity, combining technology, threat intelligence, and expert services. The people here chose this work because they understand what is at stake. Here, you will find a remote-first mission-driven team across North America, Europe, the Middle East, and APAC built on authenticity, transparency, and trust. If safeguarding the systems that protect your family, friends, and community is the kind of work that matters to you, you are in the right place. 

About the Role: 

This role interfaces with the client directly and is responsible for planning, scoping, and implementing the Dragos Platform in customer environments. Be part of a hands-on and onsite team at power plants, substations, manufacturing floors, and refineries (to name a few), while performing installations and assisting our customer partners in monitoring and safeguarding their infrastructure. 

Responsibilities: 

Collaborate with Dragos Sales and Solution Architect teams to understand customer use cases and success criteria 

Works closely with client’s teams on network architecture, sensor placement, and integrations for the deployment of new sensors; coordinate and conduct deployments 

Partner with client’s teams to refine applicable use cases and Dragos platform objectives 

Tune and optimize Dragos platform to meet defined customer objectives 

Develop content and build foundational workflows based on client use cases and value proposition 

Monitor the health of the Platform solution to ensure continuous Platform availability and continuously tune and optimize the Dragos Platform 

Coordinate upgrades, patches, and other configuration changes to the Platform solution 

Provide knowledge transfer and training to enable key stakeholders, document processes 

Provide troubleshooting and break/fix support for the Platform, manage escalations 

Communicate roadmap of upcoming features and content with the client and conduct new release feature walkthroughs as needed 

Continually solicit client feedback on feature requests and improvements

Coordinate and collaborate with other Dragos teams/services (Intel, Threat Hunting) 

Identify opportunities for other Dragos products and services 

Qualifications: 

5+ years of ICS/OT and Cybersecurity experience 

Networking experience – Strong knowledge of IP networks, OSI model, Purdue model, and ICS protocols 

Experience with Linux (command line)

Experience in on-premise and cloud software solutions for Enterprise while managing multiple stakeholders and projects 

Experience with Dragos Platform a plus

Experience with scripting languages (Python, Shell script, etc.) a plus

Electric Sector/NERC CIP experience a plus

Customer-oriented and attentive to client needs, with strong interpersonal and communication skills 

Willingness to travel up to 25% 

Compensation: 

Salary:  $155,000

Competitive Equity Package  

Comprehensive Benefits Plan 

#LI-MM1 #LI-REMOTE   

Dragos is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local laws. All new hires must pass a background check as a condition of employment.